FAQs

What types of products does Kent & Hudson offer?

Kent & Hudson specializes in a curated selection of authentic pre-owned luxury handbags and accessories. Our inventory features iconic fashion houses including Louis Vuitton, Chanel, Gucci, Hermès, Dior, Celine, Goyard, Prada, Saint Laurent, Bottega Veneta, Fendi, Chloe, and Givenchy, ensuring fashion enthusiasts can find high-quality pre-owned designer pieces at accessible prices.

How can I ensure the authenticity of the products?

Every item at Kent & Hudson undergoes a rigorous authentication process before being listed. Our team first inspects each piece by hand, reviewing materials, stitching, hardware, date codes, and overall condition. We then utilize Entrupy, an advanced AI-powered technology, to analyze the item and generate a unique digital fingerprint for each handbag and accessory. Each item comes with an official Certificate of Authenticity confirming the result of this process. To learn more, visit our Authentication page.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as quick checkout options including Shop Pay, Apple Pay, and Google Pay.

What is your return policy?

Items purchased online from kentandhudson.com can be returned within fourteen (14) days of receipt, provided they are in their original condition with all tags, authentication credentials, and accessories attached. Please note that all in-person purchases made at our boutique are final sale and non-refundable.

How long does shipping take?

Orders are processed within 1 to 2 business days. Standard domestic shipping typically takes an additional 3 to 5 business days (4 to 7 business days total). Local customers can also select in-store pickup at checkout during regular boutique hours.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately by email at info@kentandhudson.com or by phone at +1 727-426-7522. We will assess the issue and work to resolve it promptly, ensuring that you receive the correct product or a suitable replacement.

Do you offer international shipping?

Currently, Kent & Hudson only ships orders within the United States. International shipping is not available at this time.

How can I track my order?

Once your order has shipped, you will receive an email containing tracking information. You can track your delivery status via the courier's website or through our "Track Your Order" page on our website.

What if I need to change my shipping address?

If you need to update your shipping address, please contact us within 12 hours of placing your order by email at info@kentandhudson.com or by phone at +1 727-426-7522. Once an order has been shipped, we are unable to change the delivery address.

How can I contact Kent & Hudson for further inquiries?

You can reach us via email at info@kentandhudson.com or by phone at +1 727-426-7522. Our business hours are Tuesday to Saturday from 11:00 AM to 7:00 PM EST and Sunday from 11:00 AM to 4:00 PM EST.

We respond to all messages within 24 hours.