Refund policy
Kent & Hudson accepts eligible returns for online orders within fourteen (14) days of the date received. Please see our full return and refund policy details below.
Return Eligibility
- Item(s) purchased online for delivery must be postmarked and sent back to us within fourteen (14) days of the date received. If the item does not meet this requirement, it will not be eligible for a refund.
- All in-store purchases are final sale. Orders placed online and picked up in-store are also final sale and are not eligible for the 14-day return window once picked up.
- All tags must remain attached to receive a refund. This includes any Certificate of Authenticity tag along with any Kent & Hudson tag.
- All items must be in the original condition as when purchased. All extras (including boxes, dust bags, care cards, etc.) must accompany the return. If the item is not in its original condition or has missing accessories or tags, a refund will not be processed.
- Kent & Hudson utilizes Entrupy, AI technology, to create a digital fingerprint of each item sold. This fingerprint will be compared upon receipt of your return. The digital fingerprint must match to complete your refund.
- Kent & Hudson is not responsible for additional damage or wear to an item after purchase. Items purchased at Kent & Hudson are in pre-owned condition and are not covered by brand warranties, as we are not affiliated, authorized, or associated with the manufacturers.
Return Procedure
To start a return, please reach out to us at info@kentandhudson.com or call us at +1 727-426-7522. Once approved, we will provide a return authorization form along with detailed instructions on where to send your item.
Important: Items sent back without prior return authorization will not be accepted.
Return Shipping Costs
If you are returning an item due to a change of mind, you are responsible for return shipping costs. If you received an incorrect or damaged item, Kent & Hudson will cover return shipping. We strongly suggest using a trackable shipping method.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate and resolve the issue.
Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired item.
Refunds
Refunds are generally processed within 3–5 business days of receiving and inspecting the returned item(s). Approved refunds will be issued to your original payment method.
Order Cancellations
To cancel an order, please contact us at info@kentandhudson.com or call us at +1 727-426-7522 as soon as possible. Orders can be cancelled within 24 hours of purchase, provided the order has not yet shipped. Once an order has shipped, it cannot be cancelled and must follow the return procedure above. Approved cancellations are refunded to your original payment method within 3-5 business days.
Authenticity Disputes
Every item sold by Kent & Hudson, LLC is authenticated through Entrupy before listing. If you have a concern about the authenticity of an item, please contact us at info@kentandhudson.com within thirty (30) days of the date received, with your order number, photos of the item, and the reason for your concern. Once approved, we will provide a return authorization and instructions. Kent & Hudson will cover return shipping for authenticity disputes. When the item is received, we will re-inspect it and compare its digital fingerprint. If the item is proven not authentic, you will receive a full refund, including shipping costs. If the item is confirmed authentic, it will be returned to you or handled under our standard return policy if it is still within the return window. See our Authentication page for details about our process.
Contact Us
Business Name: Kent & Hudson, LLC
Phone: +1 727-426-7522
Support Email: info@kentandhudson.com
Address: 100 Main Street STE 106, Safety Harbor, Florida 34695, United States