Shipping policy
Thank you for choosing Kent & Hudson. We are committed to ensuring your luxury items are processed, safely insured, and delivered in a reliable and timely manner. Please review our shipping terms and rates below.
Shipping Coverage & Insurance
We currently ship exclusively within the United States. To protect your valuable purchases, all shipments automatically include full carrier insurance and online tracking at no additional charge.
Signature Confirmation
- High-Value Orders: For added security, orders valued at $2,000 or more automatically require a direct signature upon delivery.
- Custom Requests: If your order is under $2,000 and you would like to request signature delivery, please leave a note during checkout or contact us immediately after placing your order.
Shipping Rates & Delivery Options
| Shipping Option | Delivery Estimate | Rate |
|---|---|---|
| Standard Shipping | 3–5 Business Days | $20.00 Flat Rate |
| UPS 2nd Day Air | 2 Business Days | Calculated at Checkout |
| UPS Next Day Air | 1 Business Day | Calculated at Checkout |
Heavy & Oversized Shipments: Orders exceeding 20 lbs or requiring oversized packaging may be subject to additional shipping charges. If additional charges apply, we will contact you prior to shipment.
Order Processing Time & Store Hours
Orders are processed within 1 to 2 business days during our active store operating days (Tuesday through Saturday).
- Cut-Off Time: Orders placed before 3:00 PM EST (Tuesday–Saturday) are processed the same day.
- Sunday & Monday Orders: Our store is open with limited hours on Sunday (11:00 AM – 4:00 PM EST) and is closed on Monday. Orders placed after 3:00 PM EST on Saturday, or anytime Sunday and Monday, will begin processing on Tuesday morning.
Shipping Carriers & Tracking
We partner with reliable carriers such as USPS, UPS, and FedEx. The carrier is selected based on your destination and chosen shipping speed. Once your package ships, you will receive an email confirmation containing your tracking details.
Address Changes & Undeliverable Packages
Please double-check your shipping address before placing your order. If you need to make an update, please notify us within 12 hours at info@kentandhudson.com. Once an order has been handed over to the carrier, address modifications cannot be made. If a package is returned due to an invalid address provided at checkout, the customer may be responsible for re-shipping costs.
Contact Us
If you have any questions regarding your delivery or require assistance with a shipment, please contact our team:
Business Name: Kent & Hudson, LLC
Phone: +1 727-426-7522
Email: info@kentandhudson.com
Address: 100 Main Street STE 106, Safety Harbor, Florida 34695, United States