Shipping policy
Thank you for choosing Kent & Hudson. We are committed to ensuring your orders are processed and delivered in a timely and reliable manner. Please review the following information regarding our shipping practices within the United States.
Shipping Coverage
We currently ship orders exclusively within the United States. International shipping is not available at this time.
Shipping Charges
Economy Shipping:
|
Weight Range |
Shipping Charge |
| 0.0001 lb to 5 lb | $9.99 |
| 5.0001 lb to 70 lb | $19.90 |
| 70.0001 lb and above | Does not ship |
Standard Shipping
| Weight Range | Shipping Charge |
| 0 lb to 5 lb | $9.90 |
| 5.0001 lb and above | Does not ship |
Order Processing Time
Orders are typically processed within 1 to 2 business days (Wednesday to Saturday, excluding public holidays). Orders placed outside of our business hours will be processed on the next available business day.
Estimated Delivery Time
Handling Time: 1 to 2 business days
Transit Time: 3 to 5 business days (depending on location)
Total Delivery Time: Approximately 4 to 7 business days from the date of order confirmation
Please note that delivery times may vary depending on your location, weather conditions, and carrier-related delays.
Order Cut-Off Time
Orders placed before 5:00 PM CST on business days (Wednesday to Saturday) will be processed the same day. Orders placed after the cut-off time or on non-business days (Sunday to Tuesday) will be processed on the next available business day.
Shipping Carriers
We use reliable shipping carriers such as USPS, UPS, and FedEx, and the specific carrier will be selected based on the destination and the most efficient service available.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can track the status of your delivery via the courier's website or our “Track Your Order” page.
Incorrect or Undeliverable Addresses
Please ensure that all shipping information is accurate before submitting your order. If your package is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.
Address Changes
If you need to update your shipping address, contact us at info@kentandhudson.com or call +1 727-426-7522 within 12 hours of placing your order. Once an order is shipped, we are unable to change the delivery address.
Delivery Delays
If your order is delayed beyond the estimated delivery timeframe, please contact us. We will work with the shipping carrier to resolve the issue. In cases of extended delays, you may be eligible for a cancellation and refund.
Business Hours
Our support and order processing operate during the following hours:
Monday: Closed Tuesday: By appointment only. Wednesday to Saturday: 11 AM – 7 PM ETA
Sunday: 11 AM – 4 PM ETA
Contact Us
If you have any questions about your order or our shipping policy, please contact our support team:
Business Name: Kent & Hudson
Phone: +1 727-426-7522
Email: info@kentandhudson.com
Address: 100 Main Street STE 106, Safety Harbor, Florida 34695, United States